Price Range

    Registration

    1. Do I have to pay to become a member on NHF Online Store?

    A: No, it is free to be a member on NHF Online Store. Please sign up and subscribe to us to enjoy more discounts and benefits offered by NHF Online Store.

    2. How do I change my account details (password, phone number, address, etc.)?

    A: After you signed in, you can go to your or section to change your account details. Once you are done, remember click on button to save your changes.

    3. How do I unsubscribe from NHF Online Store Newsletter?

    A: You can unsubscribe from NHF Online Store newsletters from Account Menu > Modify Personal Info > Uncheck Subscribe.

    4. What if I forget my login password?

    A: If you have forgotten your login password, you can recover by clicking “Forgot Password?” in login page.

    Order

    1. Can I purchase without registering as a member?

    A: Yes, you can select “CHECKOUT AS GUEST” during your checkout progress.

    2. Is the price stated on the NHF Online Store nett price with no further discount?

    A: The price shown is nett price unless there is a promotion or coupon to apply on the item.

    3. What is wish list?

    A: When you found something you are interested but not sure to buy it, you can add it into your Wish List. This makes you easier to put them into shopping cart for quick search and checkout.

    4. How do I know if my order status?

    A: Once your order is successful placed with payment, we will notify you via email, and you can check you order status in My Account > Account Menu > View Previous Order.


    Shipping

    1. How to you determine the shipping fee?

    A: Shipping fee is determined by the total weight of the order. Buyer can estimate the shipping fee during checkout page. Shipping fee may vary based on location such as Sabah and Sarawak.

    2. How I can track my order shipment?

    A: Go to Account Menu > View Previous Order > View. Look for the shipment information then go to the courier service provider key in your tracking number to know where your parcel is.

    3. Do NHF Online Store provide express delivery if I want my products urgently?

    A: Kindly look for our customer service hotline number @ 03-83220991 or contact our support team support@nhfonline.com.my to make special arrangement.

    4. Can I receive my products on a selected date?

    A: Unfortunately, we can’t make it at this moments. You may check with customer service team before purchasing the product.

    5. How long does the shipment take?

    A: Usually the courier will take 3 – 5 working days to deliver after shipment starts. However, if there are weekends and public holidays, it might take longer time to ship your order.

    6. Can I pick up the products by myself?

    A: Unfortunately, NHF Online Store does not support self-pick up at this moment.

    7. How long does international shipping takes?

    A: International shipping usually take longer time to deliver the products due to distance an custom clearance. It probably will take up to 7 to 14 working days.

    8. Where does your shipping area covered?

    A: We aims to deliver as many places as possible as we believe everyone deserves to obtain a healthy lifestyle. However, due to some restriction and limitations, we are sorry to share that we are not able to send to the following address that contains: - Free Trade Zones - P.O. Box address. Note: For delivery to army base camps and university or college campus addresses, your order(s) can only be delivered to the administration office or the mailing room. 


    Return And Refund Policy

    1. How can I return the product that I had purchased?

    A: In the event that wrong goods are received, damaged or broken, kindly contact us at support@nhfonline.com.my or call us at 03-83220991 within 3 working days of receiving your items. We will reply your email within 2 working days of receipt of your email. NHF Online Store shall replace the same items to customers in the event that wrong goods are delivered or damaged. In the event that same items/goods are not available, NHF Online Store shall refund the purchase price of the items excluding the delivery charges to the customer.

    2. What I should take note if I wanted to return the product?

    A: All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled for the refund/return. Note: Kindly provides your order/shipment details too so that we could investigate your case faster.

    3. Who shall responsible for the return shipping fee?

    A: Customers are to undertake the full responsibility for returning the goods to NHF Online Store. All freight, shipment and insurance charges are to be borne by the customers. NHF Online Store shall not be liable for any damages or lost of items during the return shipment back to NHF Online Store. All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.

    4. Can I cancel my order after payment?

    A: Once you had made a payment for your order and the transaction is success, we unable to cancel your order.

    Delivery Info

    Free Delivery for all Malaysia

    Cash on delivery not available

    Payment Methods